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ErrandBoy Privacy Policy

Last Updated: November 18, 2025

Welcome to ErrandBoy (“ErrandBoy,” “we,” “our,” or “us”). These Terms of Service (“Terms”)
govern your access to and use of our website, mobile application, and services (collectively, the
“Services”). By accessing or using our Services, you agree to be bound by these Terms.


If you do not agree to these Terms, do not use our Services.

1. Information We Collect

A. Personal Information You Provide

We may collect the following information when you register, place an order, or communicate with us:

  • Full name
  • Email address
  • Phone number
  • Delivery address(es)
  • Billing information (processed through secure third-party payment processors)
  • Order details and instructions
  • Identification details for high-value or restricted deliveries (if required)
  • Identification details for high-value or restricted deliveries (if required)
B. Automatically Collected Information

When you use our website or app, we may automatically collect:

  • IP address
  • Device type, operating system, and browser type
  • Usage data (pages visited, buttons clicked, time spent)
  • Location information (with your permission) for delivery purposes
C. Driver/Contractor Information

For drivers and couriers, we may also collect:

  • Driver’s license details
  • Vehicle information
  • Background check results
  • Background check results
  • Insurance information
  • GPS location while actively performing deliveries

2. How We Use Your Information

We use your information to:

  • Provide and manage the ErrandBoy Services
  • Process payments and complete deliveries
  • Communicate with you regarding orders, updates, and customer support
  • Verify your identity when necessary
  • Improve our website, app, and service offerings
  • Protect against fraud and maintain system security
  • Comply with legal requirements

3. How We Share Your Information

We may share your information ONLY as follows:

A. With Drivers and Contractors

Customer details (name, order info, pickup/drop-off address, and any necessary instructions) are shared with ErrandBoy drivers who fulfill your delivery.

B. Service Providers

We use trusted third parties to help operate ErrandBoy, such as:

  • Payment processors.
  • Background check companies.
  • Cloud hosting services
  • Customer support platforms

These partners are required to protect your information.

C. Legal Requirements

We may disclose information if required by law, subpoena, or to prevent illegal activities or fraud.

D. Business Transfers

If ErrandBoy is involved in a merger, acquisition, investment, or asset sale, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to:

  • Improve your user experience
  • Track website and app performance
  • Remember your settings
  • Deliver relevant content

Refund requests can be submitted via:

5. Data Security

We use physical, administrative, and technical safeguards to protect your data. However, no online service is 100% secure, and we cannot guarantee absolute protection.

6. Your Choices and Rights

We use physical, administrative, and technical safeguards to protect your data. However, no online service is 100% secure, and we cannot guarantee absolute protection.

  • Access the information we store about you
  • Request corrections
  • Request deletion of your data
  • Opt out of marketing communications
  • Limit certain types of data processing

To exercise these rights, contact us at: support@errandboy.com
(If you have a preferred email, I can replace this.)

7. Children’s Policy

ErrandBoy does not knowingly collect information from children under 13. If we learn that a child’s personal data has been collected, we will delete it immediately.

8. Location Information

If you grant location access, we may use your location to:

  • Assign the closest driver
  • Track delivery progress
  • Ensure accurate pickup/drop-off

You can disable location access at any time in your device settings.

9. Data Retention

We retain data only as long as necessary for:

  • Completing services
  • Fulfilling legal or tax obligations
  • Resolving disputes
  • Maintaining accurate business records

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above will reflect the latest changes. Continued use of our Services means you accept the updated terms.

11. Contact Us

For questions about this policy or your data, contact us:

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